Ideas for the work ahead

Useful answers.
Clearer next steps.

Practical guides to network, wireless, voice, security, and technology operations.

The insight library

Find a guide for your next decision.

106 practical guides

Browse practical guidance by date, topic, or the question you are working through.

106 guides

Managed support1 min read

Prepare the technology handoff for a new employee

A new employee's first day should not depend on several teams remembering separate requests.

September 20, 2018Read guide →

Electrical coordination1 min read

Resolve electrical and low-voltage handoffs before installation

Electrical and low-voltage teams often work toward the same finished space while carrying different scopes.

August 13, 2018Read guide →

Wireless planning1 min read

Review the guest Wi-Fi experience from arrival to departure

Guest Wi-Fi is a service people encounter before they know whom to ask for help.

July 23, 2018Read guide →

Project delivery1 min read

Give the installation team a usable site-access plan

A field team can arrive with the right materials and still be unable to begin.

June 16, 2018Read guide →

Managed support1 min read

Write down who handles each kind of support request

A support arrangement is easier to use when employees and managers know where different requests belong.

May 9, 2018Read guide →

Network testing1 min read

Choose cable identifiers before closeout begins

Labels become useful when they connect the installed cable to a drawing, location, and test record.

April 19, 2018Read guide →

Voice planning1 min read

Draw your main phone number's call flow

The main business number is often shared by several departments, but nobody may own a complete picture of its routing.

March 12, 2018Read guide →

Wireless planning1 min read

Report Wi-Fi problems with details the support team can use

A report that Wi-Fi is bad tells a support team very little about where to begin.

February 22, 2018Read guide →

Network planning1 min read

Make the network inventory part of your office move

An office move affects more than desks and furniture.

January 15, 2018Read guide →

Network planning1 min read

What to bring to your first network project conversation

A useful network conversation starts with the work your organization needs to support.

December 24, 2017Read guide →

From the original archive

Company posts and announcements

These links lead to the original company articles, with their recorded publication dates.