Ideas for the work ahead

Useful answers.
Clearer next steps.

Practical guides to network, wireless, voice, security, and technology operations.

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106 practical guides

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106 guides

Wireless planning1 min read

Separate guest wireless access from the visitor experience

Plan how guests find help as well as how they connect to the network.

September 20, 2022Read guide →

Operational support1 min read

Make a support handoff useful to the next technician

Write handoff notes that explain what was observed, tried, and left unresolved.

August 13, 2022Read guide →

Network planning1 min read

Check the cable schedule before ordering a new switch

Match planned connections and locations to the network equipment discussion.

July 23, 2022Read guide →

Managed services1 min read

Ask what a managed-service report helps you decide

Connect service reporting to actions that customers and support teams can actually take.

June 16, 2022Read guide →

Installation coordination1 min read

Reserve a place for field changes in the network drawing set

Keep installation changes visible so drawings remain useful through project handoff.

May 9, 2022Read guide →

Security planning1 min read

Name the owner of every shared technology account

Reduce uncertainty around shared accounts by documenting purpose, ownership, and review decisions.

April 19, 2022Read guide →

Voice systems1 min read

Plan the first hour after a phone-system cutover

Give staff a clear route for reporting call-routing problems immediately after a transition.

March 12, 2022Read guide →

Wireless planning1 min read

What to record when a meeting room has unreliable Wi-Fi

Capture useful observations before turning a meeting-room complaint into an equipment request.

February 22, 2022Read guide →

Network planning1 min read

Build a network renewal list that explains the reason for each change

Separate equipment age from business need when planning network replacements.

January 15, 2022Read guide →

Technology planning1 min read

Put dependencies on the technology roadmap

A technology roadmap is more useful when it shows what must happen before each project can begin.

December 24, 2021Read guide →

Network testing1 min read

Make the owner acceptance meeting a review of evidence

An owner acceptance meeting works best when the participants already know what they are reviewing.

November 17, 2021Read guide →

Managed support1 min read

Give everyday support instructions a named owner

An old help document can keep creating new support requests.

October 10, 2021Read guide →

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