Ideas for the work ahead

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Practical guides to network, wireless, voice, security, and technology operations.

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106 practical guides

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12 guides from 2020

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Managed support1 min read

Check support contacts before a planned absence

Planned absences can reveal how much support coordination depends on one person.

December 24, 2020Read guide →

Network testing1 min read

Ask for a fiber closeout package that matches the installed links

A fiber installation needs records that let the owner connect a physical link with its location and accepted test evidence.

November 17, 2020Read guide →

Cybersecurity planning1 min read

Keep temporary security exceptions connected to a review date

A temporary exception can become a permanent arrangement when nobody owns its review.

October 10, 2020Read guide →

Project delivery1 min read

Write a network cutover notice people can act on

A network cutover notice should help people plan their work.

September 20, 2020Read guide →

Managed support1 min read

Give cloud infrastructure a business owner and an operating owner

Cloud infrastructure can be easier to account for when the organization knows both why a resource exists and who operates it.

August 13, 2020Read guide →

Wireless planning1 min read

Prepare an outdoor wireless site review with practical access details

Outdoor wireless planning includes the proposed service area and the practical conditions for assessing it.

July 23, 2020Read guide →

Wireless planning1 min read

Write a private wireless use-case brief before choosing equipment

A private wireless discussion is more productive when it begins with a specific operational need.

June 16, 2020Read guide →

Network testing1 min read

Agree on network test evidence before installation finishes

Testing is easier to plan when the owner knows what evidence it expects to receive.

May 9, 2020Read guide →

Network operations1 min read

For every monitored alert, name the next action

Monitoring is easier to evaluate when an owner understands what happens after an alert appears.

April 19, 2020Read guide →

Technical staffing1 min read

Give temporary technical staff a clear project handoff

Additional technical staff can contribute sooner when their assignment has clear boundaries.

March 12, 2020Read guide →

Voice planning1 min read

Review phone service for people working in different locations

When employees work from different locations, their phone responsibilities can become unclear.

February 22, 2020Read guide →

Network planning1 min read

Set network priorities using the work that matters most

Not every network concern has the same business effect.

January 15, 2020Read guide →

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