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Practical guides to network, wireless, voice, security, and technology operations.

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106 practical guides

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12 guides from 2018

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Managed support1 min read

Use a quiet planning window to update technology records

Technology records tend to lag behind moves, replacements, and personnel changes.

December 24, 2018Read guide →

Wireless planning1 min read

Start an indoor cellular project with a location log

Indoor cellular complaints can be difficult to compare when they arrive as isolated comments.

November 17, 2018Read guide →

Network operations1 min read

What belongs in a network change request?

A change request should explain what someone intends to change, why it matters, and how the owner will know whether it worked.

October 10, 2018Read guide →

Managed support1 min read

Prepare the technology handoff for a new employee

A new employee's first day should not depend on several teams remembering separate requests.

September 20, 2018Read guide →

Electrical coordination1 min read

Resolve electrical and low-voltage handoffs before installation

Electrical and low-voltage teams often work toward the same finished space while carrying different scopes.

August 13, 2018Read guide →

Wireless planning1 min read

Review the guest Wi-Fi experience from arrival to departure

Guest Wi-Fi is a service people encounter before they know whom to ask for help.

July 23, 2018Read guide →

Project delivery1 min read

Give the installation team a usable site-access plan

A field team can arrive with the right materials and still be unable to begin.

June 16, 2018Read guide →

Managed support1 min read

Write down who handles each kind of support request

A support arrangement is easier to use when employees and managers know where different requests belong.

May 9, 2018Read guide →

Network testing1 min read

Choose cable identifiers before closeout begins

Labels become useful when they connect the installed cable to a drawing, location, and test record.

April 19, 2018Read guide →

Voice planning1 min read

Draw your main phone number's call flow

The main business number is often shared by several departments, but nobody may own a complete picture of its routing.

March 12, 2018Read guide →

Wireless planning1 min read

Report Wi-Fi problems with details the support team can use

A report that Wi-Fi is bad tells a support team very little about where to begin.

February 22, 2018Read guide →

Network planning1 min read

Make the network inventory part of your office move

An office move affects more than desks and furniture.

January 15, 2018Read guide →

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