Ideas for the work ahead

Useful answers.
Clearer next steps.

Practical guides to network, wireless, voice, security, and technology operations.

The insight library

Find a guide for your next decision.

106 practical guides

Browse practical guidance by date, topic, or the question you are working through.

106 guides

Security planning1 min read

The difference between a security finding and an agreed action

Connect review findings to a decision-maker, a practical change, and a way to confirm completion.

September 20, 2025Read guide →

Technical staffing1 min read

Short-term technical staffing needs a finished-work definition

Make temporary technical support easier to scope and hand off by defining the intended output.

August 13, 2025Read guide →

Wireless planning1 min read

What changes when an outdoor wireless area changes use

Revisit the planning assumptions when a courtyard, loading area, or campus space takes on a new role.

July 23, 2025Read guide →

Managed services1 min read

Why a new location needs a support plan before opening day

Give a new office a clear path for reporting and resolving technology issues from its first day.

June 16, 2025Read guide →

Installation coordination1 min read

Where cabling closeout gets lost between trades

Bring shared labels, room records, and unfinished interfaces into the project closeout discussion.

May 9, 2025Read guide →

Operational support1 min read

A support request should describe impact without guessing priority

Give the service team the information it needs to assess a request through the agreed process.

April 19, 2025Read guide →

Wireless planning1 min read

Wireless in a shared building starts with a responsibility map

Clarify landlord, tenant, and provider roles before reviewing indoor cellular options.

March 12, 2025Read guide →

Network planning1 min read

The forgotten contact in an internet circuit change

Identify the building, provider, and business contacts needed for a connectivity transition.

February 22, 2025Read guide →

Network planning1 min read

The network planning questions hidden in a desk-sharing policy

Connect flexible seating decisions with devices, support, and the experience of arriving at a desk.

January 15, 2025Read guide →

Network planning1 min read

Review spare network equipment by use, not just quantity

Check whether spare devices support a defined need and an agreed replacement process.

December 24, 2024Read guide →

Operational support1 min read

Make network documentation usable during a supplier transition

Prepare records and ownership information for a change in technology support.

November 17, 2024Read guide →

Data center planning1 min read

Define the boundary of a data-center readiness discussion

Turn a broad data-center idea into a set of questions the project team can resolve.

October 10, 2024Read guide →

From the original archive

Company posts and announcements

These links lead to the original company articles, with their recorded publication dates.