Managed services & support
Desktop as a Service (DaaS)
Provide managed workspace access and desktop operations through an approved, current cloud-delivery model.
People, systems, and ownership
Plan the workspace around the people using it.
A managed desktop conversation should begin with applications, user groups, access, and support needs before moving to the delivery platform.
How the service comes together
Group the users
Identify the applications, devices, locations, and working patterns for each group.
Prepare access and applications
Review identity, application compatibility, licensing, data access, and the network dependencies of the workspace.
Support the transition
Plan a representative pilot, user guidance, support contacts, and ownership of the ongoing desktop environment.
Infrastructure in focus
Bring the workspace to the devices people use.
User devices, application access, and support needs shape a managed desktop environment.
Plan the deliverables
Make ongoing ownership clear
The final deliverables are agreed for your project. These are useful starting points.
- Workspace and application requirements
- Pilot and transition plan
- Desktop support and administration responsibilities
Questions to work through
Should every user move at the same time?
Group users by their applications and working needs. A representative pilot can identify issues before a wider transition.
Does the service include all application licenses?
Licensing, platform choices, application support, and administrative responsibilities must be defined for the proposed service.