Make the NetOps Team Your IT Team
With our Managed Services Solution, Progressive Communications serves as your primary IT support team. We manage your network and make the modifications required to keep your network in an optimal state of operation. If desired, we provide a warranty program, so that if a device fails, we provide an advance replacement part that is shipped to your site the next business day and installed to limit the downtime.
We Offer Two Plans to Suit Your Needs
Managed Services 10/5
We monitor your network on a 24/7/365 basis and provide alert notifications should an event be recognized on the network, but technical support is only available from 8 a.m. to 6 p.m. Monday through Friday.
Managed Services 24/7
We monitor and manage your network 24/7/365, and our technical support team is available 24 hours a day, 7 days a week to support your network.
Both of our service plans provide the following benefits:
- Network device monitoring
- Device latency monitoring
- ISP monitoring
- Availability alerts
- Performance alerts
- Customized dashboard/portal
- Performance reporting
- Customized reports
- Performance trending and analysis
- Capacity planning
- Incident management
- Configuration backup and management
- Escalation
- Daily health checks
- Equipment warranty
- Technical support (10/5 or 24/7)
